Privacy Policy 333hoki — Personal Data Protection for Malaysia Members

This Privacy Policy outlines 333hoki's commitment to protecting the personal information of all members using our platform. We understand that entrusting your personal data to any online platform is not a decision made lightly — and we do not take that trust for granted.

By using the 333hoki platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform and contact us for assistance regarding your available options.

01Introduction

333hoki ("we", "our platform") is the data controller responsible for all information collected through our website, mobile app, and other service channels. We operate in accordance with internationally recognised data protection principles and ensure that all data processing is carried out lawfully, fairly, and transparently.

This policy applies to all personal information collected from registered members, website visitors, and users of the 333hoki mobile app across Malaysia. "Personal information" refers to any data that can be used to identify an individual, whether directly or indirectly.

02Information We Collect

333hoki collects various types of information depending on how you interact with our platform. This includes information you actively provide, as well as information collected automatically during your use of the platform.

Information you provide directly:

• Full name as it appears on your official identification document.
• Date of birth (for age verification).
• Email address and phone number for communication and account verification.
• Residential address for KYC and fraud prevention purposes.
• Financial information including bank account numbers or e-wallet details for processing deposits and withdrawals.
• Identity documents such as a copy of your MyKad or passport for the identity verification process.

Information collected automatically:

• IP address and device information (device type, operating system, web browser).
• Platform usage data including betting records, transaction records, and login activity.
• General location information (state or city) based on IP address.
• Cookie data and similar tracking technologies for the purposes described in Section 6.

03How Your Data Is Used

All information collected by 333hoki is used for legitimate and necessary purposes. We do not collect data that is not needed, nor do we retain it longer than required. The following are the primary purposes for which your data is used:

04Data Sharing with Third Parties

333hoki does not sell your personal data to any third party for marketing or commercial purposes. However, in the course of operating the platform, we may share your data with certain parties under limited and controlled circumstances:

• Payment providers and financial gateways: To process deposits and withdrawals, the required transaction information is shared with approved payment providers such as FPX, Touch 'n Go, and GrabPay. They are bound by strict confidentiality agreements.
• Game providers: Companies such as Evolution Gaming, Pragmatic Play, and NetEnt receive the gameplay session data required to run the games. They do not receive your personally identifiable information.
• Technology service providers: We use third-party providers for hosting, cybersecurity, and analytics — all subject to data processing agreements that comply with international standards.
• Regulatory authority: We may be required to disclose certain information to relevant authorities under legal obligations such as Anti-Money Laundering (AML) requirements.

05Data Security and Encryption

333hoki takes security infrastructure seriously to ensure your personal data is always protected. The technical and operational security measures we implement are among the best in the industry:

• 256-bit SSL encryption: All communications between your device and the 333hoki servers are encrypted using industry-grade SSL encryption. This means no third party can intercept or read your data in transit.
• Two-factor authentication (2FA): The 2FA feature protects access to your account with an additional layer of security beyond your password alone.
• Real-time security monitoring: Our automated monitoring system detects suspicious activity around the clock and responds to threats before they become real problems.
• Password storage with hashing: Your password is never stored in plain text. We use strong hashing algorithms so that even the 333hoki team itself cannot view your password.
• Periodic security audits: Our platform undergoes regular penetration testing and security audits by independent parties to identify and address any vulnerabilities.

06Cookies and Tracking Technologies

333hoki uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Preference cookies: Saves your preferences such as language, time zone, and display settings to make your experience more comfortable.
• Analytics cookies: Helps us understand how members use the platform so we can improve the overall user experience. This data is collected in aggregate and does not identify individuals.
• Marketing cookies: Used to display relevant promotions to you. You may opt out of these cookies through your web browser settings.

You can manage cookie usage through your web browser settings. Please note that disabling certain cookies may affect the functionality of the 333hoki platform.

07Data Retention and Deletion

333hoki does not retain your personal data longer than necessary for the purpose it was collected, or as required by law. Specific retention periods are as follows:

• Active account data: Retained for as long as your account is active and for a minimum period after account closure as required by applicable law.
• Financial transaction records: Retained for 7 years in accordance with Malaysia's financial and anti-money laundering regulatory requirements.
• KYC documents: Retained for the duration of active membership and a minimum of 5 years after account closure for regulatory compliance purposes.
• Communication logs: Retained for 2 years for dispute resolution and service quality assurance purposes.
• Analytics cookie data: Typically deleted after 13 months in line with industry best practices.

When the retention period expires or you submit a valid deletion request, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

08Your Rights as a Data Subject

As a 333hoki member, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights within a reasonable timeframe:

09Children's Data

The 333hoki platform is not suitable for individuals under 18 years of age. We do not knowingly collect personal data from children or minors below the stipulated age limit. Account registration requires age verification through official documents.

If you are aware of or have reason to believe that someone under the age of 18 has registered an account on our platform, please notify us immediately through customer support. The account will be suspended immediately and any collected data will be deleted.

10Links to Other Platforms

The 333hoki platform may contain links to third-party websites or services, such as game provider websites. This Privacy Policy applies solely to the 333hoki platform.

We encourage you to read the privacy policy of every platform you visit, as we are not responsible for the privacy practices of third parties. 333hoki has no control over the content or privacy practices of external platforms.

11Changes to This Policy

333hoki reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When material changes occur, we will:

• Sending an email notice to all registered members at least 14 days before the changes take effect.
• Displaying a clear notice on the 333hoki platform homepage.
• Updating the "Last Updated" date at the top of this document.

Continued use of the 333hoki platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account.

12How to Contact Us

If you have any questions, concerns, or wish to make any request regarding your personal data, the 333hoki data protection team can be reached through the following channels:

• Live Chat 24/7: The fastest way to get an immediate response from our team, directly within the 333hoki platform.
• Email: [email protected] — we guarantee a response within 24 hours for general enquiries and 3 working days for data subject rights requests.

We value every piece of feedback from our members and are committed to addressing all privacy-related enquiries seriously and within a reasonable timeframe.