Terms and Conditions 333hoki — Complete Platform User Guide

This Terms and Conditions document is a binding agreement between you ("Member" or "User") and 333hoki ("Platform", "us"). It governs your use of the website, mobile app, and all services provided by 333hoki. We have written these terms in plain language so you know your rights and responsibilities before using our platform.

01Acceptance of Terms

By accessing or using any part of the 333hoki platform — whether via the website, mobile app, or any other channel we provide — you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, together with our Privacy Policy which forms part of this agreement.

This acceptance takes effect from the date you register an account or, if earlier, from the date you first use our platform. These Terms apply to all members, visitors, and users who interact with 333hoki in any capacity.

02Registration Eligibility

To register and use 333hoki's services, you must meet all of the following requirements:

• Aged 18 years and above on the date of registration. 333hoki takes its responsibility to prevent access by underage individuals seriously.
• An individual with full legal capacity to enter into a binding agreement.
• Not residing in a jurisdiction that prohibits participation in online gambling activities under applicable local laws.
• Never declared bankrupt or currently undergoing bankruptcy proceedings without resolution.
• Not currently enrolled in an active self-exclusion program, whether through 333hoki or any relevant gaming regulatory body.

333hoki reserves the right to request identity verification (KYC) at any time. The KYC process involves submitting valid identification documents, proof of address, and in some cases, source of funds information. This process exists to protect the security of all members and ensure our platform remains free from illegal activity.

03Account Management

Each individual is only permitted to hold one account only on the 333hoki platform. Owning more than one account by the same individual — whether using the same or different personal details — is a serious violation that may result in the cancellation of all associated accounts and forfeiture of all balances held within them.

You are solely responsible for:

• Keep your password and account login details confidential.
• Ensure all personal information provided to 333hoki is accurate, complete, and up to date.
• Notify us immediately if you suspect unauthorized access to your account.
• Not sharing account access with any third party under any circumstances.

04Deposits & Withdrawals

333hoki accepts deposits via a range of secure and integrated payment methods, including DuitNow, FPX (online banking), Touch 'n Go eWallet, GrabPay, and debit/credit cards. All transactions are protected by 256-bit SSL encryption.

Deposit Requirements:

• The minimum deposit is RM 10 or as stated on the platform at the relevant time.
• Deposits must be made using a payment method registered in the member's name only. Third-party deposits are not accepted.
• 333hoki does not charge any processing fees for deposits.

Withdrawal Requirements:

• The minimum withdrawal amount is RM 30 or as stated on the platform.
• Withdrawals will be processed to the same payment method used for the deposit, subject to identity verification requirements.
• 333hoki processes withdrawals within 15 minutes to 24 hours depending on the payment method and verification requirements.
• For withdrawals exceeding a certain amount, additional identity verification may be required in accordance with our anti-money laundering (AML) policy.

05Bonus & Promotions Rules

All bonuses and promotions offered by 333hoki are subject to the specific terms stated alongside each offer. General conditions that apply to all promotions are as follows:

• Each bonus may only be claimed once unless otherwise stated in the relevant promotion's terms.
• Bonuses cannot be transferred or directly converted to cash without fulfilling the specified rollover requirements.
• 333hoki reserves the right to withdraw or modify the terms of any promotion at any time with reasonable notice.
• Bonus usage deemed to be contrary to the spirit of a promotion, including structured low-risk wagering to meet rollover requirements, may result in bonus cancellation.
• Members found using multiple accounts or colluding with other members to abuse promotions will face action including account closure and forfeiture of balances.

06Game Rules

All games in the 333hoki Game Lobby use a certified Random Number Generator (RNG) that has been independently audited by international bodies to ensure fairness. The RTP (Return to Player) value for every slot and table game is transparently stated in the game information.

• The outcome of all games is final and cannot be disputed unless there is clear evidence of a technical failure.
• In the event of a technical failure such as a connection disruption during gameplay, 333hoki will endeavour to resolve the issue based on server records. Management's decision is final.
• Confirmed wagers cannot be cancelled or altered once a round has begun.
• Minimum and maximum betting limits for each game are displayed within the respective game interface.

07Prohibited Conduct

The following conduct is strictly prohibited and may result in immediate account suspension or closure:

• Using automated software, bots, or any tools that provide an unfair advantage in games.
• Misrepresentation of identity or providing false information during registration or the KYC process.
• Attempting to influence game outcomes through any unauthorized means.
• Money laundering or using illegally obtained funds for deposits.
• Systematic abuse of the bonus or promotions system.
• Any form of harassment or threats directed at 333hoki staff or other members.
• Attempting to hack, attack, or disrupt the technical infrastructure of the 333hoki platform.

08Privacy & Data Security

333hoki is committed to protecting the personal data of all members. All information you provide to us is collected, stored, and processed in accordance with our Privacy Policy, which forms part of these terms.

In brief, your data is used for the following purposes:

• Account management and identity verification.
• Processing financial transactions.
• Sending service-related communications and promotions (with your consent).
• Compliance with regulatory and legal requirements.
• Improving the user experience on our platform.

Your data will not be sold to third parties for marketing purposes. For more information, please refer to 333hoki Privacy Policy.

09Account Suspension & Closure

333hoki reserves the right to suspend or close any account for the following reasons:

• Breach of any terms stated in this document.
• Failure to meet KYC requirements within the specified timeframe.
• Account closure requested by the member themselves.
• Accounts inactive for more than 12 consecutive months (with prior notice).
• Instructions from the relevant authorities.

When an account is closed at the member's request, any balance not subject to a rollover requirement will be returned within 5 business days via the original payment method. Accounts closed due to a breach are not eligible for a balance refund.

10Liability Limits

333hoki provides this platform on an "as is" basis and makes no guarantees regarding uninterrupted availability or game outcomes. To the extent permitted by law:

• 333hoki is not liable for any indirect, incidental, or consequential losses arising from use of the platform.
• 333hoki's maximum liability to any member shall not exceed the total amount of the member's last deposit made within the 30 days prior to the claim.
• 333hoki is not liable for any losses resulting from service disruptions by third parties such as payment providers or game providers.

11Amendments to Terms

333hoki reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Written notice will be sent to all registered members via email at least 14 calendar days before the changes take effect.

Continued use of the 333hoki platform after the effective date of any changes constitutes acceptance of the amended terms. If you do not agree with the changes, you have the right to close your account and claim any eligible balance before the changes take effect.

12Contact Us

If you have any questions regarding these Terms and Conditions, or need clarification on any provision, you may contact the 333hoki support team via:

• Live Chat: Available 24/7 directly within the 333hoki platform
• Email: [email protected] (reply within 24 hours)

Our multilingual support team (Bahasa Melayu, Mandarin, and English) is ready to help you understand your rights and responsibilities as a 333hoki member.